Marketing Supervisor at Keda (T) Ceramics Co Ltd
About the job
Develop and Implement Loyalty Programs: Create and manage customer loyalty programs that align with the company’s goals and customer expectations.
Customer Retention Strategies: Design and execute strategies to increase customer retention and reduce churn.
Data Analysis: Analyze customer data to identify trends, behaviors, and opportunities for improving customer loyalty and engagement.
Cross-Functional Collaboration: Work closely with the marketing, sales, customer service, and product teams to ensure seamless execution of loyalty programs.
Campaign Management: Plan and manage loyalty marketing campaigns, including email marketing, promotions, and special offers.
Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of loyalty programs and initiatives.
Customer Feedback: Collect and analyze customer feedback to continuously improve loyalty programs and overall customer experience.
Budget Management: Manage the budget for loyalty programs and ensure cost-effective execution of initiatives.
Reporting: Prepare and present regular reports on the performance of loyalty programs to senior management.