Marketing Supervisor at Keda (T) Ceramics Co Ltd

About the job

Develop and Implement Loyalty Programs: Create and manage customer loyalty programs that align with the company’s goals and customer expectations.

Customer Retention Strategies: Design and execute strategies to increase customer retention and reduce churn.

Data Analysis: Analyze customer data to identify trends, behaviors, and opportunities for improving customer loyalty and engagement.

Cross-Functional Collaboration: Work closely with the marketing, sales, customer service, and product teams to ensure seamless execution of loyalty programs.

Campaign Management: Plan and manage loyalty marketing campaigns, including email marketing, promotions, and special offers.

Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of loyalty programs and initiatives.

Customer Feedback: Collect and analyze customer feedback to continuously improve loyalty programs and overall customer experience.

Budget Management: Manage the budget for loyalty programs and ensure cost-effective execution of initiatives.

Reporting: Prepare and present regular reports on the performance of loyalty programs to senior management.

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