Training Coordinator at NIIT

About the job
About the company:
At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
Link for our LinkedIn page: https://www.linkedin.com/company/niit-limited/
Position: Learning coordinator
Duration: Fixed-term contract (1 year)
Location: Remote
Job Summary:
We are seeking a Learning Coordinator Specialist to enhance our Learning Operations team, someone who is agile, detail-oriented, and an excellent communicator. In this role, you will actively contribute to the implementation of operational processes associated with our learning programs and services, with a keen focus on delivering outstanding customer service to our employees and optimizing service delivery. The ideal candidate will thrive in an international environment, collaborating with stakeholders from diverse backgrounds, and will play a pivotal role in maintaining a strong team spirit.
Key Responsibilities:
Day-to-Day Operations:
- Responding to requests and queries promptly and effectively.
- Managing vendors and stakeholders to ensure seamless operations.
- Ensuring the tracking and measurement of learning programs.
- Document necessary information for finance, subsidy reimbursement, and cross-charging.
Training Program Logistics:
- Scheduling virtual and face-to-face training sessions.
- Sending invitations and managing participant lists through SuccessFactors Learning and any other learning platforms.
- Recording live training sessions for future reference.
- Providing technical support during virtual sessions.
Global Operations Point of Contact (POC):
- Developing and maintaining relationships with learning professionals globally.
- Identifying synergies, promoting global solutions, and sharing best practices.
Standard Activities:
- Booking facilitators and ensuring room availability, catering and materials
- Booking on-site support and sending invites/participant lists.
- Planning facilitator prep calls and sending reminders to participants.
- Ensuring security registrations and providing guest Wi-Fi.
- Setting up MS Teams for events.
- Providing technical support during events.
Medium Activities:
- Sending individual participant Outlook calendar invites.
- Tracking individual participant attendance.
- Assigning cohorts and scheduling cohort meetings.
- Tracking cohort meetings.
Qualifications:
- Proven experience in learning operations or a related field.
- Excellent organizational and communication skills.
- Ability to handle multiple tasks efficiently.
- Strong customer service orientation.
NIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.