Tour Consultant at Southern Cross Safaris
About the job
We are a well-established DMC based in Mombasa. We seek a knowledgeable and insightful tour consultant to advise and plan safari itineraries for our international clients. We are looking to fill positions in Nairobi and Mombasa. You will liaise with agents & clients to determine their needs and then select the most appropriate options given time and budget constraints. You should also inform clients of cancellation procedures and any applicable penalties. To ensure success as a tour consultant, you should plan arrangements in accordance with clients’ mobility and medical requirements. An outstanding tour consultant will monitor and tend to all queries within short turnaround times.
Responsibilities
- Responding to inquiries about our company’s services and offerings.
- Determining each client’s requirements, including destinations, length of stay, and transit time.
- Ensuring that clients pay the deposit before you commence with bookings.
- Informing clients about the cancellation policy, including salient dates and all penalties.
- Ascertaining and adhering to the available budget.
- Select the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred transit duration.
- Securing accommodation that is best suited to the budget and location of choice.
- Planning excursions based on each client’s needs and interests.
- Accounting for mobility and medical needs during each phase of the trip planning process.
Qualifications
- High school diploma or equivalent.
- Qualification in tourism or similar is preferred.
Requirements
- Demonstrable experience as a tour consultant with expertise in local travel arrangements. Must have excellent knowledge of parks, conservancies, hotels and lodges within Kenya.
- Knowledge of Tanzania, Uganda & Rwanda would be an advantage.
- Must have experience in costing itineraries (will be tested).
- Computer literate, with exceptional desktop research and professional writing skills.
- Top-notch interpersonal skills, including communication, respect, and empathy.
- Ability to source the best quotes.
- A knack for delivering multiple outputs within tight turnaround times, as needed.
- Capacity to deliver commendable services that surpass clients’ expectations.
- Excellent verbal and written communication skills.