Title: Customer Service Agent(Maternity Reliever-3 months Contract)
About Us:
Speedaf Express is a leading logistics and delivery company dedicated to providing fast, reliable, and affordable shipping solutions. We are currently seeking a dynamic and customer-oriented individual to join our team as a Customer Service Agent. As a Customer Service Agent at Speedaf Express, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support via various communication channels.
Responsibilities:
- Handle customer inquiries promptly and professionally through phone, email, and chat channels.
- Provide accurate information about our services, pricing, shipping timelines, and order status.
- Assist customers in tracking their shipments and address any delivery-related concerns.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution whenever possible.
- Collaborate with other departments to escalate and resolve complex customer queries.
- Maintain a high level of product and industry knowledge to effectively address customer needs.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
Requirements:
- 1- 2 years of experience in customer service.
- Bachelors Degree in a Business related course
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in using customer service software and CRM systems.
Application Guidelines
Qualified and motivated candidates are invited to submit their updated CVs by 13th September ,2024. Kindly indicate the position applied for on the subject line of the email and quote your salary expectations.
Only shortlisted candidates will be contacted.
sheila.nanteza@speedaf.com
