REMOTE

Senior Project Manager, Totogi at Crossover- (Remote) – $60,000/year USD

About the job

Crossover is the world’s #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We’re recruiting this role for our client, Totogi. Have you got what it takes?

Are you ready to redefine service delivery in the telecommunications industry? At Totogi, we recognize that traditional service models are failing to meet evolving customer expectations. Studies show that integrating advanced technologies like generative AI can cut operational costs by up to 40% while significantly boosting customer satisfaction.

In this role, you’ll pioneer our AI-first strategy, using cutting-edge tools to enhance operational efficiency and revolutionize customer experiences. This position is perfect for those who revel in using innovative AI technologies to solve real-world challenges. You will guide and direct a dedicated team, fostering a culture of technical excellence and client-centric solutions. Here, you’ll manage projects and services, as well as the strategic integration of AI that propels our clients and your career forward. Unlike traditional roles, this job demands a dynamic leader who thrives under pressure and is eager to drive change in a hands-on, technical environment.

Join Totogi and become a key player in our mission to transform telecommunications service management. Your leadership will ensure that our AI-driven strategies exceed the expectations of our customers. If you are passionate about technology and its potential to change industries, we want to hear from you. Apply today and help us set new standards in the telecommunications sector.

What You Will Be Doing

  • Ensuring the execution and delivery of specific, short-term projects designed to integrate AI technologies into service operations, ensuring they are completed on time, within scope, and budget.
  • Managing ongoing, contracted services that support clients’ daily operations, utilizing AI-driven strategies to enhance service efficiency and customer satisfaction.
  • Leading the support team to resolve client issues promptly and effectively, while also managing customer escalations by providing a structured approach to resolution, ensuring excellent and frequent communication, and maintaining rigorous attention to detail.

Senior Project Manager Key Responsibilities

  • Enhance service delivery efficiency and outcomes through the strategic integration of AI-driven solutions

Basic Requirements

  • Hands-on experience using LLMs such as ChatGPT, Gemini, or Claude in a professional setting
  • 4+ years of experience in service delivery or operations management
  • Prior experience in service delivery or operations management within the telecommunications industry

About Totogi

Totogi is focused on building telco software for the public cloud and is completely redefining how carriers engage with their subscribers to drive customer love! We are a product-driven telco software company made up of some of the best minds from the telecoms industry and the brightest engineering talent across the globe. Change the game with us.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

What to expect next:

  • You will receive an email with a link to start your self-paced, online job application.
  • Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.

Important! If you do not receive an email from us:

  • First, emails may take up to 15 minutes to send, refresh and check again.
  • Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
  • Third, we will send to whatever email account you indicated on the Apply form – by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
  • If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-5279-KE-Nairobi-SeniorProjectM

APPLY HERE

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