Client Relationship Manager @ Hommiy

Job Title: Client Relationship Manager
Company: Hommiy
Location: Nairobi, Kenya
Job Type: Full-time
Reports To: Real Estate Director

About Hommiy

Hommiy is an innovative online platform dedicated to simplifying the home-buying and renting process. Our mission is to connect buyers, sellers, and renters through a seamless and user-friendly digital marketplace. We strive to enhance customer experience through personalized support and efficient service delivery.

Job Summary

We are seeking a dynamic and customer-focused Client Relationship Manager to join our team. The ideal candidate will be responsible for managing and enhancing relationships with our clients, ensuring a positive experience, and driving customer satisfaction and retention. This role requires strong interpersonal skills, a strategic mindset, and a passion for delivering exceptional customer service.

Key Responsibilities

• Develop and maintain strong relationships with clients, understanding their needs and preferences.
  
• Serve as the primary point of contact for client inquiries, resolving issues promptly and effectively.
  
• Identify opportunities to enhance customer experience and provide tailored solutions.
  
• Collaborate with the sales and marketing teams to ensure smooth client onboarding and engagement.
  
• Conduct regular follow-ups and check-ins with clients to gather feedback and address concerns.
  
• Monitor client activity, analyze trends, and recommend strategies to improve retention and satisfaction.
  
• Manage customer support channels and ensure timely resolution of service requests.
  
• Develop and implement customer loyalty programs and initiatives.
  
• Maintain accurate records of client interactions, transactions, and feedback using CRM tools.
  
• Provide insights and reports on client satisfaction and engagement to the management team.
  
  

Qualifications and Skills

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in client relationship management, sales, or customer service, preferably in real estate, prop-tech, or e-commerce industries.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the real estate market and online platforms is an added advantage.
  
  

Why Join Hommiy?

Opportunity to be part of a fast-growing and innovative real estate tech company.

Collaborative and dynamic work environment.

Career growth and professional development opportunities.

Competitive salary and benefits package.

How to Apply

Interested candidates should submit their resume and a cover letter to hi@hommiy.com. Applications will be reviewed on a rolling basis.

Join Hommiy and help us redefine the future of home buying and renting!