Job description

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you’ll be getting up to:

• Design and execute PSP onboarding plans with clear milestones and success metrics.
• Oversee the full onboarding process, including technical integrations, operational setup, testing, and go-live execution.
• Build trusted relationships with key PSPs and stakeholders, ensuring alignment and a high level of engagement throughout the onboarding process.
• Identify and address integration challenges and adoption bottlenecks, collaborating with internal teams to drive solutions.
• Conduct in-depth workflow consultations, training sessions, and best practice recommendations to help PSPs maximise automation and streamline their operations.
• Track onboarding progress, platform engagement, and key performance metrics to ensure long-term retention.
• Continuously improve onboarding strategies, creating documentation, playbooks, and scalable frameworks.
• Conduct in-depth due diligence and risk assessments for each new PSP using verification tools and databases to ensure they meet international compliance standards.
• Analyse the potential financial and reputational risk associated with onboarding new PSPs.
• Handle PSP inquiries during the on-boarding process, providing clear and professional guidance.
• Provide explanations of the necessary steps, documentation required, and the reasons behind each compliance measure, ensuring a smooth and transparent PSP experience.
• Establish and maintain a robust data management system that ensures all PSP documentation is stored securely and can be accessed efficiently. Implement data protection measures to safeguard sensitive information against unauthorized access and data breaches.
  

Requirements:

• 2-4 years of experience in Onboarding, Implementation, Customer Success, or Account Management.
• Proven experience in KYC or similar roles within payments services.
• Proven experience leading complex projects involving technical integrations, operational setup, and testing.
• Exceptional interpersonal and communication skills, with the ability to build and manage relationships across senior executive stakeholders and store-level teams.
• Strong project management skills, with the ability to juggle multiple priorities, define and meet timelines, and drive both internal and external alignment to achieve goals.
• Strategic thinker with problem-solving skills and the ability to align customer goals with Evermile’s solutions.
• Entrepreneurial mindset with a proactive approach to customer management and project execution.
• Adaptability and the ability to wear multiple hats, managing technical, operational, and relationship-building tasks simultaneously.
• Proven ability to thrive in a dynamic, high-growth environment, navigating ambiguity and driving results.
• Experience with tools like Jira.
• Excellent command of the English language – written & spoken.
• We warmly invite applications in English.
  

Diversity & Inclusion at Sportserve

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.

If you’re a passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!