ASSOCIATEOPERATIONS

Operations Process Associate – 0228 – Nairobi, Kenya at Bionic Talent

About the job

About the client:

Our client is a leading digital marketing agency based in the USA, catering to specific and targeted clients. They are seeking a skilled Operations Process Associate to oversee internal operations, streamline project workflows, and ensure seamless execution of tasks.

About the role:

As an operations process associate, you will play a crucial role in managing the agency’s internal operations. You will streamline projects, manage follow-ups, and ensure that everything runs smoothly. Experience in marketing agencies and a solid understanding of digital marketing software are essential. Fluency in English is required.

What you’ll be doing:

  • Oversee the internal operations of the agency to ensure a smooth workflow.
  • Streamline project processes and manage follow-ups to ensure timely completion.
  • Utilize project management tools such as Asana, Zapier, and ClickUp for efficient project tracking and management.
  • Monitor key performance indicators (KPIs) and assist in repositioning strategies.
  • Implement and manage time-tracking tools like Time Doctor to ensure productivity and efficiency.
  • Coordinate with the team to ensure deliverables are met according to client expectations.
  • Maintain a deep understanding of the company’s products and services.
  • Educate and train team members on product features, usage, and troubleshooting steps.
  • Record and maintain detailed and accurate project interactions and resolutions in the company’s CRM system.
  • Collaborate with sales, marketing, and product development teams to share insights and contribute to the improvement of products and services.
  • Uphold a professional and positive attitude in all internal interactions.
  • Ensure compliance with company policies and procedures.

Who are we looking for?

  • Proficient in English with project management experience in a marketing agency.
  • 3+ years of experience working in this field.
  • High school diploma or equivalent (bachelor’s degree preferred).
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and decision-making abilities.
  • Ability to successfully manage multiple projects and prioritize in a fast-paced environment.
  • Familiarity with CRM software and digital marketing tools (e.g., Asana, Zapier, ClickUp).
  • Experience in KPI management and repositioning strategies.
  • Experience with time-tracking tools like Time Doctor

Position: Operations Process Associate

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9:00 am – 4:00 pm EST

Holidays: US Local Holidays

Salary: USD 1000 – USD 1200

Internal Job ID: 0227

APPLY HERE

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