Operations Executive – Womens Team– Crystal Palace Football Club
About the job
Job Location Selhurst Park Stadium (SE25 6PU), Academy Training Ground (BR3 1NZ), and Sutton United’s VBS Community Stadium, SM1 2EY
Contract Type Full-time
Salary/ ROP Competitive
Who we are:
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.
We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role:
Crystal Palace FC Women’s Team is seeking a highly organized operations executive to manage the teams match day and training operations in The Women’s Super League.
Responsibilities:
- Manage all home operations for fixtures at Sutton United and Selhurst Park
- Ensure logistics are effective and efficient, including travel and accommodation arrangements for away fixtures
- Handle administrative tasks such as player registrations, and any other reasonable tasks requested by the Head of Women’s Football, Head Coach, and wider Women’s staff
- Update and share the weekly Club schedule of activity to plan in with our training facility
- Support the Head of Women’s Football, PLO, Marketing team and wider Women’s staff, in strategic planning of match day activities.
- Co-ordinate (with colleagues such as Safeguarding, Commercial, Marketing & Coaching teams, PLO) the delivery of home match day activities (other than the game) that enhance the experience for all and encourage fan loyalty. g., organising:
- Complementary tickets
- Hospitality
- Food
- Marketing Events
- Arrange and liaise with away teams and match delegates and officials for each first team fixture
- Matchday administration including the use all FA and CPFC software and programmes including iFAS
- Maintain efficiency of all football administration matters and ensure compliance of all governing body rules, regulations, and license requirements (i.e. Football Association, UEFA and FIFA).
- Confirm home fixture admin, including kick off time, location, provide away team with required information, submit team sheets
- Confirm match officials for home all fixtures
- Work with the Head of Women’s Football to manage the team’s operational costs in accordance with the budget, including but not limited to; travel, kit and equipment
- Work with the Head of Women’s Football and Finance department to ensure timely processing of payments and financial reporting of operational costs
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
Essential:
- Experience of administrative or operational roles within a team environment
- Experience of managing meetings, including agenda setting and recording decisions / actions
- Experience and understanding of the importance of maintaining confidentiality and a professional standard
- Strong IT skills (Typically MS Office)
- Knowledge and understanding of the culture, professionalism and structure of women’s football
- Excellent communications skills to present information clearly for the wider club
- Strong organisational skills
- Be able to demonstrate a strong work ethic, drive and enthusiasm.
- Be a confident and proficient user of information technology
- Must hold a full UK driving licence and eligible to drive company vehicles
- Ability to travel with the team to all fixtures
- DBS Clearance (acquired before starting the role)
Desirable:
- Experienced in working in elite women’s sport
- Experience working in a similar role in professional sport
Benefits:
- Complimentary match day ticket
- Reward and Discount Scheme through our Tech Scheme and Simple Health app
- Health and Wellbeing benefit scheme
- 20% Discount in our Retail Stores
- Volunteering Day – 1 Workday off to support a charity of your choice.
- Travel Season Ticket loan
- Holiday allowance that increases every year of service
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club’s activities, has a real and equal opportunity to do so.
Reasonable Adjustment
If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact recruitment@cpfc.co.uk ). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.