Call Centre Assistant, Hospital Administration at Aga Khan University Hospital
Job Summary
The successful candidate will foster a close working relationship between AKUHN and Calltronix staff in the Call Centre.
Responsibilities
- To act as a facilitator to general healthcare queries;
- Anticipate escalation and take over calls when needed;
- Provide information on destination to route calls with specific inquiries;
- Provide guidance and feedback;
- Answer questions from the customer service agents and telephone operators;
- Provide solutions and/or alternatives;
- Identify customer service agent’s and telephone operator’s needs; and
- Improve knowledge and performance level.
Requirements
- At least a Diploma in Health Care or related fields;
- 2 years’ experience in telephone switchboard operations in a major company or telecommunications organization;
- Experience as call centre liaison;
- Experience in customer service is essential;
- Tech-savvy with knowledge of telephone equipment and relevant computer programs;
- Knowledge of performance evaluation procedures;
- Outstanding communication and negotiation abilities;
- A results-oriented approach; and
- Ability to work under pressure.
Please apply on the official website using the link(s) below