Dispatch Associate = Tushop
About the job
Who we are:
Tushop is a dynamic organization comprising a team of highly motivated individuals driven by the desire to create substantial value for Kenyans and Africans. We are driven by the desire to lower the cost of living, together. We currently do this by leveraging our platform that builds direct relationships between consumers and suppliers, benefitting all parties.
Tushop finds itself in a pivotal stage of growth, fortified by the support of eminent investors who recognize the significance of our work. Every moment spent in our organization holds the promise of contributing to a world where access to affordable and convenient food is possible.
Tushop nurtures an environment where our employees are given the freedom to pursue personal growth and professional development. We strive to create a space where individuals can immerse themselves in their passions, acquire knowledge in their desired areas, actualize their innovative ideas, and evolve into the best versions of themselves, all while receiving competitive compensation for achieving Tushops purpose.
Your role:
Reports to: Senior Logistics Associate
The Dispatch Associate is instrumental in ensuring the seamless delivery of customer orders. Their responsibilities encompass accurate order processing, efficient dispatch coordination, and exceptional customer service. The dispatch associate will process orders, manage deliveries, track shipments, and address any delivery issues while adhering to company protocols. The ideal candidate is a problem solver, thrives in fast-paced environments, and possesses prior experience in dispatch coordination, ideally in the FMCG industry.
Key Responsibilities:
Order Processing:
- Review and process customer orders, ensuring accuracy and completeness of information.
- Communicate any discrepancies or missing details to the engineering team or any other relevant teams
Dispatch and Delivery Coordination:
- Preparing and aligning daily route plans.
- Ensuring dispatched merchandise arrives safely at their drop-off points.
- Ensure dispatch products are of good quality as per the Quality SOP.
- Track shipments in real-time and proactively address any potential delays or issues.
- Ensure dispatch/loaded quantities are accurate as per the vehicles loading list
- Offer solutions to challenges encountered in the field by the delivery team.
- Manage delivery exceptions, such as missed deliveries or damaged goods, and find solutions to ensure customer satisfaction.
- Improve the efficiency of Fleet Utilization.
Documentation Management:
- Maintain accurate records of all deliveries, including tracking numbers, delivery dates, and customer information in the delivery management software
- Filing and monitoring the fueling trackers for the fleet.
- Assist with reconciling deliveries discrepancies.
Compliance:
- Manage delivery teams compliance with Tushop policies, procedures & SOPs.
Additional Duties:
- Assist with warehouse operations as needed, including picking and packing orders.
- Facilitate the safe arrival of procured goods to the warehouse when called upon.
- Maintain a clean and organized work environment.
- Contribute to a positive and collaborative team atmosphere.
- Any other duties assigned
The profile we’re likely to hire:
- Minimum of 3 years of hands-on experience in dispatch and logistics management, preferably within the FMCG sector.
- Bachelor’s degree in Supply Chain Management, Logistics, or a relevant field.
- Prior experience using dispatch software
- Prior experience in a startup environment is highly desirable, demonstrating adaptability in a fast-paced and dynamic setting.
- Proven ability to oversee on-time and in-full dispatch and delivery operations.
- Strict adherence to logistics procedures, demonstrating a strong commitment to compliance and the confidence to enforce regulations.
- Intermediate proficiency in MS Office tools i.e., Excel, Word, PowerPoint
- Exceptional organizational skills and attention to detail, with the capacity to efficiently manage a large fleet and delivery team.
- Demonstrates integrity and transparency in work practices, and readily acknowledges and addresses issues promptly.
- Previous experience in a supervisory or team leader role, with the ability to motivate, train, and supervise a team.
- Excellent communication skills, with the ability to effectively convey information and instructions to team members and other stakeholders.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as necessary.
- Strong problem-solving skills, with the ability to identify and resolve operational and inventory issues.
Why Tushop?
If you’ve ever been curious to see the initial days of a company and be part of that story, then this is your chance. Since we are at an early stage, you will be able to see and feel the direct impact of your work. You will have ownership of your tasks and you will not be micromanaged. You will make things happen. Lastly, you will work with a fun, fast-moving, customer-centric, reliable, and supportive team.
Why not Tushop?
- We experiment a lot. If you like dotting all your is and crossing all your ts before making a move, then you might not enjoy working with us.
- We are low-ego individuals. If you need praise, need to always be right, or need someone else to fail to feel self-worth, this role is not for you.
- We believe that fieldwork makes the dreamwork. We dont hide behind laptops every day; we instead thrive by engaging with customers, suppliers, partners, and teammates on the phone and in the streets. (We find it invigorating – and hope youd find it that way too!)
If this sounds like a place where you are looking to work, then come join us. If not, then please share this JD with someone who might be a great fit (and become our customer!)