Digital Telemarketer @ Hire Impact Outsourcing

Job Title: Digital Telemarketer

Location: Remote

Type: Full-Time (40 hours per week)

Availability: This position requires availability during U.S. business hours
Overview

Hire Impact Outsourcing is a U.S.-based company offering remote employment opportunities. We provide virtual assistant services to small and mid-sized businesses, churches, and non-profit organizations across the United States. We are dedicated to delivering top-quality outsourcing services while making a positive impact in the communities we serve. Our focus is on creating sustainable employment opportunities in Kenya, and we are committed to continuous job creation and empowering individuals to reach their full potential.

We are looking for an experienced and motivated Digital Telemarketer to join our dynamic team. The ideal candidate should possess excellent communication skills, a professional demeanor, and the ability to engage effectively with U.S.-based clients. This position offers the flexibility to work remotely but requires a high level of professionalism, self-discipline, and technical expertise. If you’re enthusiastic about telemarketing we encourage you to apply.
Work Environment & Company Culture

At Hire Impact Outsourcing, we foster a collaborative, inclusive, and supportive work environment where everyone’s contribution is valued. Our culture is centered around continuous learning, growth, and professional development. We believe that a happy, motivated team is key to delivering excellent service and ensuring that every employee feels empowered in their role.

We support work-life balance and offer a flexible, positive workplace where employees can thrive, grow, and feel proud of the impact they make. Hire Impact Outsourcing offers a dynamic environment for you to develop your skills and make a real difference in the community.
Eligibility

This position is open to individuals who reside and are legally authorized to work in Kenya.
Key Responsibilities

• Prospecting & Lead Generation: Obtain and qualify call lists, identifying the best prospects to contact.
• Outbound Calling: Reach out to prospective clients via phone to introduce services, handle inquiries, and schedule meetings.
• CRM Management: Utilize CRM software (preferably HubSpot) to log interactions, track progress, and follow up with leads.
• Client Engagement: Build and maintain positive relationships with prospects and clients, ensuring all communications are professional and clear.
• Sales Support: Assist in converting leads into sales by effectively articulating the benefits of our products and services.
• Reporting: Regularly update management on progress, issues, and successes. Provide feedback and insights for continuous improvement of outreach strategies.
• Collaboration: Work closely with the marketing and sales teams to align telemarketing efforts with overall company objectives.

Required Skills & Qualifications

• Experience: Minimum of 3 years of experience in a Digital Telemarketing role.
• Clear Communication: Strong communication skills are essential. Candidates must demonstrate the ability to speak clear, standard English with U.S.-based companies and clients.
• Language Proficiency: Fluency in at least three languages, including English (written, spoken, and reading), is required.
• Technical Skills: Strong IT proficiency; tech-savvy and capable of troubleshooting basic technical issues.
• CRM Software Experience: Experience with HubSpot (or similar CRM software) to manage leads, contacts, and customer data.
• Equipment Requirements: A personal laptop, phone, high-quality headphones, and a reliable internet connection (minimum 90 Mbps). Candidates should be willing to upgrade their internet speed to meet the requirement if necessary.
• Certification: While a telemarketing certification is a plus, it is not required. We value hands-on, proven experience in telemarketing.
• Motivated & Positive Attitude: A self-motivated, enthusiastic, and professional individual with a passion for growing their skills and contributing to the team.
• Interpersonal Skills: Strong interpersonal skills, the ability to work independently, and thrive in a fast-paced, results-driven environment.

Desired Attributes

• Clear & Effective Communication: A clear and confident communicator who can engage clients and present information concisely.
• Goal-Oriented: A driven individual who thrives on achieving targets and exceeding expectations.
• Adaptable: Quick to learn, able to adapt to changing market needs, and adjust sales strategies accordingly.
• Customer-Centric Mindset: A demonstrated ability to build and maintain relationships, deliver exceptional service, and engage clients.

Benefits

• Competitive salary
• Performance-based bonuses
• Health insurance
• Remote work flexibility
• Ongoing training and development
• Opportunity to work with a diverse and dynamic team
• Career growth potential

How to Apply

Please submit your resume and cover letter to the Hiring Team at Hire Impact Outsourcing. Along with your resume, candidates are encouraged (upon consent) to share a 2-3 minute video of themselves detailing their experience in digital telemarketing.

Send your application before February 28th, 2025.

We are excited to find a passionate and skilled Digital Telemarketer to join our growing team. If you meet the qualifications and are ready for a rewarding remote opportunity, we encourage you to apply today!