SPECIALIST

Customer Account & Order Management Specialist- BAYER

About the job

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. But if you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Role purpose

// Execution of the best-in-class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization

// Implement outstanding customer service strategies aimed at enhancing customer experience and drive business.

Key responsibilities and tasks

// Orchestrate the service relationship, acting as primary contact for customers in executing end to end sales order process

// Liaise with pricing teams for price/discount checks and execute daily invoicing and billing

// Provide overall business update and customer account info (sales status, order bank, delivery timelines)

// Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries

// Monitor customer prioritization, delivery forecast targets and support product allocation management

// Participate in Sales & Operations Execution and Sales & Operations planning

// Identify and implement improvements in operational efficiency and customer experience

// Drive communication flows with customers to obtain feedback on service level and capture ideas for continuous improvement

// Seek customer feedback to track satisfaction level and identify solutions to improve experience

// Manage customer complaints, resolution, documentation, and communication

// Update customer account information and master data system update

// Deploy training sessions and influence customers to adopt new processes, tools and systems

// Provide function specific peer-to-peer training and onboarding of new colleagues.

Experience, Skills and Qualifications

// Degree in Customer Service / Supply Chain Management / Logistics / Business Studies or related field

// Excellent verbal and written communication skills (English & Swahili)

// Computer literacy

// Knowledge of IT systems: SAP, Salesforce

// Knowledge of ISO 9001:2015 quality management standard and procedures

// Good analytical skills, strong planning capabilities, and strategic thinking.

// Business key competencies: customer focus, strategic mindset, results orientation, collaboration, agility, complaint management and decision making

// Strong customer orientation with a good sense of relationship management and building trust

// 3-5 years operational experience in Customer Service, Commercial, Logistics or Administration

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status and pregnancy. We are committed to treating all applicants fairly and avoiding discrimination.

APPLY HERE

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