Content Moderator – Nairobi, Kenya – 2024

(Content Moderator – Nairobi, Content Moderator – Kenya)

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• Position: Content Moderator
• Company: iSON Xperiences
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Reporting to: Content Moderation Lead
• Application Deadline: Ongoing

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Introduction

Join iSON Xperiences as a Content Moderator and play a pivotal role in maintaining the quality, integrity, and safety of our digital platforms by ensuring user-generated content meets community standards and regulatory guidelines. This position offers the chance to engage with a talented team, gain industry insights, and grow within a company dedicated to creating safe and respectful online communities. Based in Nairobi, you’ll enjoy a supportive work environment, professional development opportunities, and exposure to the latest tools and trends in content moderation.

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Key Responsibilities

As a Content Moderator at iSON Xperiences, your main duties will involve overseeing content to foster a secure and positive user experience across our platforms. Responsibilities include:

1. Daily Content Monitoring:
   Review user-generated content daily to ensure compliance with community guidelines and platform policies.
2. Collaboration with Compliance Teams:
   Work closely with legal and compliance teams to address sensitive content issues and maintain alignment with regulatory standards.
3. Report Generation:
   Prepare regular reports on content trends, user feedback, resolution timelines, and potential areas of concern.
4. Policy and Workflow Updates:
   Update and enhance content moderation policies and workflows to reflect new industry standards and platform needs.
5. Training and Development Support:
   Assist in training initiatives for team members to improve content review efficiency and effectiveness.
6. Strategy Meetings:
   Participate in team meetings to share insights, develop strategies, and discuss best practices for effective moderation.
7. Industry Awareness:
   Stay informed about emerging trends, regulations, and technological advancements in content moderation.
8. Issue Investigation:
   Respond to and investigate reported issues on the platform with a focus on accuracy and timeliness.
9. High-Quality Inquiry Management:
   Address user inquiries efficiently, maintaining high accuracy and swift resolution times.
10. User Experience Improvement:
    Analyze relevant data and implement strategies to enhance the overall user experience based on moderation insights.

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Qualifications and Skills

Ideal candidates for the Content Moderator role should demonstrate a balance of technical ability, detail orientation, and teamwork. Essential qualifications and skills include:

1. Minimum Qualification:
   Bachelor’s degree from a recognized institution.
2. Experience Required:
   • At least one (1) year as a call center agent in a non-voice account, or six (6) months in content moderation.
3. Key Skills and Abilities:
   • Attention to Detail: Ability to identify content that may violate guidelines or policies.
   • Advanced Computer Skills: Proficiency in reporting and data analysis tools.
   • Knowledge of Call Center Operations: Understanding of digital content review workflows and best practices.
   • Analytical Abilities: Strong capacity to interpret data and apply insights to content moderation.
   • Effective Time Management: Ability to manage multiple tasks and meet deadlines.
   • Quick Decision-Making Skills: Sharp judgment in responding to content issues in real time.

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Company Culture and Values

iSON Xperiences prides itself on a collaborative and inclusive work culture where diversity and innovation are celebrated. Our commitment to high ethical standards is evident in our dedication to creating secure, respectful, and welcoming online environments. At iSON Xperiences, employees are encouraged to develop their skills continuously and contribute to a team that values transparency, respect, and teamwork.

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Apply Now for Content Moderator

If you’re passionate about creating safe and engaging online experiences, we invite you to apply for the Content Moderator role at iSON Xperiences in Nairobi. Join a dedicated team where your attention to detail and dedication to high standards will have a lasting impact. Click “Apply Now” and begin your journey with iSON Xperiences today. Only shortlisted candidates will be contacted.