Assistant Director, County coordination @ Social Health Authority(SHA) – Kenya
QUALIFICATIONS
- Must have at least twelve (12) years cumulative work experience, three (3) of which should have been at the level of a Principal Officer or in a comparable position in the public or private sector;
- Bachelor’s degree in commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, Pharmacy or equivalent qualification from a recognized institution.
- Master’s Degree in a relevant field from a recognized Institution is an added advantage.
- Membership to a professional body where applicable and in good standing.
- Management course lasting not less than four (4) weeks from a recognized institution.
- Proficiency in computer applications
- Demonstrated merit and ability as reflected in work performance and results
- Fulfill the requirements of Chapter Six of the Constitution.
Key Competencies and Skills
- Leadership Skills;
- Reporting skills;
- Analytical skills;
- Good Communication skills;
- Good Interpersonal skills
- Good Organizational skills
Responsibilities:
- Provide strategic leadership in the coordination and management of all branches.
- Develop and implement regional strategies to ensure compliance with SHA regulations and enhance customer experience.
- Promote and enforce healthcare provider contract compliance and fraud prevention mechanisms.
- Lead the implementation of customer service standards to ensure operational excellence.
- Monitor and evaluate service delivery performance, providing recommendations for improvement.
- Coordinate planning, budgeting, and resource allocation across branches
- Spearhead the development and deployment of strategies for member recruitment, employer compliance, and benefit administration.
- Facilitate the development and implementation of market research and business intelligence initiatives across branches.
- Build highly effective teams by identifying training needs and fostering a collaborative culture within branches.