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Business Process Outsourcing (BPO) Expert at Circular Innovation Hub

  • We are seeking a BPO Expert who will be responsible for overseeing and optimizing all aspects of the company’s Business Process Outsourcing operations

Responsibilities:

  • Operations Management: Oversee daily BPO activities, ensuring compliance with client expectations and SLAs.
  • Client Management: Build and maintain strong client relationships, addressing issues and gathering feedback.
  • Process Improvement: Identify and implement efficiency and cost-saving measures. Team Leadership: Lead, train, and develop the BPO team.
  • Technology Integration: Stay updated on BPO tools and implement new technologies.
  • Reporting: Prepare performance reports and maintain documentation.

Requirements

  • Experience: Minimum 5 years in BPO operations with leadership experience.
  • Education: Bachelor’s in Business Administration or related field; Master’s or relevant certifications preferred.
  • Skills: Proficient in BPO tools, process improvement, leadership, and client management.
  • Other: Detail-oriented, able to work in a fast-paced environment, with flexible hours if needed.

Method of Application

Send Your CV To: info@circularinnovationhub.com

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