Debt Collection Officer – Debt Recovery Unit – CM Advocates LLP – 2024
- Position: Debt Collection Officer
- Company: CM Advocates LLP
- Location: Kenya
- Type of Job: Full-Time
- Reporting to: Debt Recovery Unit Head
- Application Deadline: Friday, November 8, 2024
Introduction
Are you an experienced Debt Collection Officer with a knack for successful recovery processes and a keen understanding of business and legal frameworks? CM Advocates LLP, a premier legal and business advisory firm in Kenya, is looking for a proactive, detail-oriented individual to join their Debt Recovery Unit. As a top-ranked firm within the East Africa Community (EAC), CM Advocates LLP offers a one-stop-shop experience for legal and business advisory services, making it an ideal place for career growth in a supportive, high-performing environment. This role is based on-site in Kenya, with an emphasis on timely and professional debt recovery services.
Principal Accountabilities
As a Debt Collection Officer at CM Advocates LLP, your role involves the following core responsibilities:
- Prepare and Issue Demand Letters: Draft and send demand letters to debtors, ensuring prompt follow-up once the demand period expires.
- Collaborate with Advocates: Work closely with advocates on debt collection cases, optimizing recovery efforts on behalf of the firm’s clients.
- Achieve Collection Targets: Collect outstanding debts for clients and consistently meet the monthly collection target.
- Maintain Accurate Debtors’ Records: Keep up-to-date debtor books for clients, ensuring current debt status is always reflected.
- Develop Reports on Aged Debt Accounts: Partner with clients to prepare reports on aged accounts and provide strategic advice on debt recovery.
- Monitor Delinquent Accounts: Identify and monitor slow-moving accounts, taking necessary actions to recover outstanding debts.
- Deliver Exceptional Client Service: Ensure client needs are met promptly and accurately, maintaining high standards of service.
- Queue Review and Task Prioritization: Regularly assess the debt collection queue to prioritize collection activities.
- Meet Monthly Account Closure Goals: Ensure that a specified number of accounts are closed each month to meet the assigned targets.
- Establish Repayment Schedules: Contact debtors to discuss repayment terms and implement effective repayment schedules.
- Support Legal Proceedings: Provide advocates with all necessary documentation to support legal action if required.
- Ensure Confidentiality and Security: Uphold client confidentiality at all times, securing sensitive information.
- Adhere to Legal Guidelines: Follow legal requirements during collection activities to avoid potential legal issues.
Qualifications, Experience, and Knowledge
To succeed as a Debt Collection Officer with CM Advocates LLP, you must meet the following qualifications and possess the required skills:
- Educational Background: A diploma or degree in a business-related field is required.
- Professional Experience: At least 3 years of practical experience in debt collection.
- Communication Skills: Strong verbal and written communication skills are essential.
- Approach: An assertive yet tactful approach to communication is a must.
- Resilience Under Pressure: Ability to remain calm and meet deadlines in a high-pressure environment.
- Negotiation Skills: Demonstrated negotiation expertise with the ability to explain complex financial matters.
- Numeracy Skills: Proficiency in financial calculations, essential for explaining credit and payment terms.
- Legal Knowledge: Understanding of relevant legislation and court procedures in debt recovery.
Company Culture and Values
At CM Advocates LLP, employees are valued for their professionalism, integrity, and commitment to excellence. Our firm fosters a collaborative culture where each member is respected, encouraged, and empowered to achieve their professional goals. We prioritize legal and ethical standards and promote a customer-centered approach in all our operations. Joining CM Advocates LLP means becoming part of a community that values mutual respect, teamwork, and a commitment to exceptional service.
Apply Now for the Debt Collection Officer Role
Are you ready to take the next step in your career and make a significant impact as a Debt Collection Officer at CM Advocates LLP? Interested candidates are invited to send their updated CVs to recruitment@hrfleek.com. Please include “Debt Collection Officer – Debt Recovery Unit” in the subject line and ensure you indicate your current/previous and expected remuneration as required. Only shortlisted applicants will be contacted.