Job description

Key Responsibilities

• To be responsible for best practise in change management and ensure that appropriate governance and controls are in place by managing and periodically reviewing change management policies and providing guidance.
• Responsible for coordinating and conducting the Change advisory board (CAB) engagement sessions to deliberate on changes in progress.
• To provide guidance, facilitate approval or rejection of changes in the ICT environment.
• Responsible for preparation of forecasts and evaluation of the actual impact of changes.
• Act as the ICT liason for respective project teams and functional managers involved in various ICT related projects and changes.
• To evaluate and ensure readiness for change and be responsible for implementing or rejecting change assignments.
• Provide support and management of necessary communication activities related to the changes within department and stakeholders.
• Develop, set and enforce quality assurance standards in all systems change development initiatives.
• Research on latest technologies and best practice to support continuous improvements in systems and applications’ quality and efficiency.
• Assessment of risks within the areas of responsibility and ensure that risks are mitigated and that changes deployed are in line with risk management policies of the bank.
• Responsible for constructing and issuing weekly and monthly change management Key Performance Indicators (KPI) reports.
• To support in developing, review and maintain ICT quality management policies and processes that drive improvements in performance and customer satisfaction.
• To provide support and maintain quality assurance activities that align to intangible benefits for purposes of effective management of changes within ICT Division.
• To deliver effective testing outcomes against the pressures of time, cost and quality.
• To manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices.
• To manage the testing, identification and diagnosis of functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• Provide team leadership and capacity building of the team assigned within Change Management.
• To support a culture of knowledge management and continuous improvement within the unit.
• To determine and maintain standard operational procedures for the change management unit.
• Ensure to carry out risk assessments for the unit and provide support for audit and risk assurance activities
• To keep up with new technologies and proactively drive innovation with new ideas available.
• Ensure adherence to the change management policy and ensure that it is strictly adhered to within the unit.
• Ensure adherence of the Bank policies, procedures, guidelines and regulations
  

Skills & Experience

• Bachelor’s degree in ICT or related field.
• ITIL Certification
• Professional Banking Qualifications
• Five (5) years’ progressive experience in IT field within the financial Sector with three (3) in a change environment at a management level
• Advanced level of knowledge and experience in change management
• Experience of working with MO365, SQL, windows 11
• Experience and exposure on Database queries
• Experience and exposure of File formats
• Experience of Interfaces and file management
• Excellent leadership & team management skills
• Ability to meet tight deadlines and remain calm under pressure
• Good communication (oral, written and presentation) & interpersonal skills
• Sound knowledge of Bank operations, policies & procedures
• Knowledge of trends in the banking and IT Industry
• Customer focused and ability to relate to business objectives
• Appreciation of Information Security standards and practice
• Experience and demonstrated knowledge of DR and BCP Planning
• Understanding of logging techniques
• Understanding of Core Banking system administration
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Excellent stakeholder management skills