RELATIONSHIP OFFICER/RECOVERY OFFICER LOGBOOK-PRODUCT) @ Phoenix Capital Limited
Role Profile
They will be responsible for the acquisition of new business within the assigned sales locations by aggressively approaching prospective customers with the aim of winning new business and cross selling to existing customers.
Roles and responsibilities
- Processing of loans for new and existing clients.
- Due diligence including background checks, checking authenticity of collaterals, search, IDs, Workplace, premise/business visits, Logbooks, Titles, Receipts, Previous Lenders, CRB, IPRS.
- Provision of Account Statements.
- Maintenance of the income and expenditure file.
- Overall management including entries and records of new and existing clients on a daily basis.
- Conducting market research for development of new products.
- Preparation of daily reports as needed.
- Maintenance of organization database and software for security purposes.
- Coordinate disposal and sale of repossessed cars.
- Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
- Plan and implement sales.
- Customer retention and development.
- Monitoring of new and existing portfolios.
- Management and monitoring of delinquency.
- Manage sales and marketing resources according to the agreed budget.
- Delivery on customer care services.
- Other tasks/projects as assigned.
Role Requirements
- Must have at least 2 years past experience in collection/ the above role.
- Must have Strong communication and presentation skills
- Must have Fine-tuned telephone etiquette
- Must have excellent negotiation skills
- Must be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard
- Must be proficient in Ms Office skills, Ms Word, PowerPoint and excel
- Must be a highly motivated and proactive team player
- Must have ability to work independently
- Must have product knowledge in collection
- Must be attentive and thorough.
- Must have strong command of written and spoken English required
- Must have excellent organizational, planning, prioritizing and interpersonal skills required
How to apply
Interested Candidates should submit their updated CV to magdaline@phoenixcapital.co.ke and copy daisy@phoenixcapital.co.ke by 25th February 2025.