General Manager – Kenya Airfreight Handling Company Limited (KAHL)
Principal Accountabilities (Responsibility)
Operational Management
- Oversee the airfreight handling operations, ensuring timely and efficient processing of cargo in compliance with industry standards.
- Supervise daily activities related to cargo handling, warehousing, sorting, and distribution to ensure operations are smooth and meet customer expectations.
- Optimize operational processes to reduce costs, increase efficiency, and meet service level agreements (SLAs).
- Develop and champion a security and safety culture within KAHL in compliance with relevant legislative/industry requirements
Leadership & Staff Management
- Support new regional freighter business by studying and aligning to evolving market dynamics
- Lead, motivate, and manage the operations team, ensuring staff are well-trained, adequately resourced, and aligned with company objectives.
- Develop and implement performance management systems to ensure high performance across teams and departments.
- Foster a culture of safety, teamwork, and continuous improvement among all staff members.
Customer Relations & Service Excellence
- Build and maintain strong relationships with key clients, airlines, freight forwarders, and other stakeholders to enhance customer satisfaction.
- Actively engage with customers to resolve any complaints or issues, ensuring service is delivered to a high standard.
- Drive the development of customer-oriented solutions, enhancing service offerings and operational quality.
- Drive commercial engagement, sales and customer services to both airline and freight forwarders clientele.
Financial Management &Budgeting
- Prepare and manage the departmental budget, ensuring optimal allocation of resources.
- Monitor financial performance, identify cost-saving opportunities, and report financial outcomes to the CEO and the Board.
- Drive revenue growth through business development and effective contract management with clients.
Compliance & Risk Management
- Ensure the company complies with all regulatory requirements, safety protocols, and quality standards set by relevant authorities (e.g., KCAA, ICAO, customs).
- Implement best practices for cargo security, health & safety, and environmental sustainability within all operations.
- Identify operational risks and develop strategies to mitigate them effectively.
Business Development &Strategy
- Support the strategic direction of the company, contributing to long-term business growth and market expansion.
- Identify new business opportunities and develop strategies for enhancing the company’s competitive edge.
- Lead process improvements, service innovations, and technology adoption to streamline operations.
- development of the KAHL product portfolio
Reporting & Governance
- Report regularly to the Chairman and Board on operational progress, key performance indicators (KPIs), financial status, and challenges.
- Drive corporate governance and ensure all internal controls and company policies are followed.
Technology & Process Improvement
- Keep abreast of technological advancements and recommend new technologies or systems that can improve operational efficiency and customer service.
- Implement process automation and systems integration to enhance overall operational capabilities.
Qualification (Minimum)
- Relevant University Degree (Master’s degree or professional certifications preferred).
- Minimum of 7 – 10 years of experience in airfreight handling, logistics, or supply chain management, with at least 5 years in a senior management or leadership role.
- Proven experience in managing large teams, operational performance, and multi-department coordination.
- In-depth knowledge of airfreight operations, industry regulations (such as customs, aviation regulations, and international trade), and logistics management.
- Strong financial acumen, including budgeting, forecasting, and financial analysis.
- Proficient in business software, including cargo management systems, ERP systems, and MS Office Suite.
Desired Skills & Attributes
- Strong leadership and interpersonal skills, with the ability to motivate and manage diverse teams.
- Excellent communication and negotiation skills, with a customer-focused approach.
- Strong problem-solving abilities and decision-making skills in high-pressure situations.
- Ability to adapt quickly to changing market dynamics and industry trends.
- Commitment to safety, quality assurance, and continuous operational improvement.
- Knowledge of Kenyan and international trade regulations and procedures.
- High level of integrity and ethical standards.
- Decision making skills.
- Leadership skills.
- Risk management skills.
- Stakeholder relations.
How To Apply
If you fit the profile, then apply today. Please submit a copy your detailed Curriculum Vitae here only. Due to the volume of applications that we receive, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.