Recovery Officer (LOGBOOK PRODUCT) @ Phoenix Capital Limited
Job description
ROLE PROFILE: RECOVERY OFFICER.
You will be responsible for collection, maintaining a healthy portfolio with a low PAR, acquisition of new business and repeat business.
Roles and responsibilities:
- Processing of loans for new and existing clients.
- Field collection and on phone collection
- Maintaining a healthy portfolio with a low PAR
- Due diligence including background checks, checking authenticity of collaterals,
search, IDs, Work place, premise/business visits, Logbooks, Titles, Receipts,
- Previous Lenders, CRB, IPRS.
- Provision of Account Statements.
- Maintenance of the income and expenditure file.
- Overall management including entries and records of new and existing clients on a
daily basis.
- Conducting market research for development of new products.
- Preparation of daily reports as needed.
- Maintenance of organization database and software for security purposes.
- Coordinate disposal and sale of repossessed cars.
- Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
- Plan and implement sales.
- Customer retention and development.
- Monitoring of new and existing portfolios.
- Management and monitoring of delinquency.
- Manage sales and marketing resources according to the agreed budget.
- Delivery on customer care services.