Branch Manager, Nyali at CIB Kenya Limited
About the job
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch.
Responsibilities
- Develop and drive implementation of annual marketing plans and strategies for designated product ranges to enable achievement of targeted growth objectives for the Branch;
- Achieve profitability targets through revenue maximization and prudent cost management;
- Grow and monitor branch’s liability and asset portfolios to achieve business targets;
- Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling;
- Overall management of the branch through efficient utilization of resources;
- Delivery of excellent customer service through maintenance of high service standards;
- Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue
- Evaluate market research and competitor analyses in order to formulate marketing plans and strategies to counter the same.
- Monitor and assign targets to Relationship Managers/Officers to ensure effective focus on target achievement
- Maintain and acquire customer relationships to improve deposit liability growth and mix.
- Providing strategic direction and operational support to employees to enable them effectively execute their day-to-day tasks to meet corporate targets and delivery of objectives
- Effectively communicating to employees the corporate policies, objectives and targets of the bank
- Ensure compliance to Enterprise Wide Risk Management Framework
- Motivating, coaching and developing a high-performance team to meet set deliverables
- Provide continuous leadership, supervision, training and development of branch staff ensuring an effective and motivated team.
- Liaise with the HR department in conducting performance appraisals and ensure competency and training gaps are addressed
Qualifications
- Bachelor’s degree or equivalent in Business
- least 5 years’ experience in general banking and 3 of which should have been handling Branch Management
- have experience in Sales, Personal/Business/or Retail Banking.
- in Credit Analysis and administration.
- in Bank operations covering Cash Management, Clearing, Accounts and Administration.